So first of all, let me ‘fess up that today’s topic is as much catharsis for me as it might be for you.

Confession: I subscribe to stuff I never intent to read.

I mean, I want to read about my friends’ businesses, and my airline’s latest deals, and that cool networking organization in town. But when push comes to shove, I don’t. It just clutters up my inbox enough that I sometimes miss the important stuff.

What that means to have inbox clutter

Every email you receive requires you to make decisions.

“Do I think I’ll need this?”
“Do I have time to read this right now?”
“Do I have time to respond?”
“Should I keep this?”
“Arrgh! What was I doing?”

Whether your inbox has 40 or 1400 unread messages, it’s no wonder you feel ill thinking about it. There’s a lot of work.

That’s the other thing about inbox clutter – overwhelm. If you’re like most people, you have a belief that you “should” make a choice about each email. You “should” read each on thoroughly. Respond to each thoughtfully. And believing all these things makes a body overwhelmed.

Dood. You do not have to deal with each and every email in your inbox.

Honest.

However, you might want to deal with some of them. I mean, there’s some good stuff in there, too. Right?

Virtual Spring Cleaning

If this topic is striking a nerve for you, consider one of two suggestions to virtually spring clean your inbox.

The short-term approach:

Start deleting stuff you don’t want when it arrives. Even if you think you “should” read it. There’s a handy little “delete” button on most email programs for that very purpose.

Warning: it might feel odd.

Doing this reminds me of those gorgeous, colorful mandalas that Buddhist monks create. They spend hours, days creating intricate patterns with individual grains of sand. When it’s all complete, they sweep it all up.

Gone. No attachment. It might take some practice to not be attached, but it’s a lofty intention. It’s also a powerful way to care for yourself.

The long term approach:

If you google “email clutter” you will find a million good ideas on how to make progress in this area.

Here’s what I suggest: start noticing and being curious about ways to prevent email. It’s that old adage about an ounce of prevention being worth a pound of cure.

Unsubscribe.

Do you subscribe to newsletters you never read? At the bottom of each of them is a link you can click that will stop you from receiving them forever. If you get 4 per month, that prevents almost 50 emails.

Every now and then, Inspired Home Office gets a smattering of “unsubscribes” from the newsletter. I confess, it used to hurt my feelings… but one day I realized. Hey! You’re decluttering! How cool is that?! Now I celebrate them. (Call me crazy, but I call it progress.)

Stop subscribing.

Do you sign up for every cool person’s RSS feed? Do you give your email away to any company that asks? Start noticing if you’d like to be more discriminate before the emails start pouring in.

I do this a lot with mail-order companies. If you purchase one thing, they often start sending you promotions right away. If they have a click box during the payment process, I “opt out” then so I never have to decide again.

Try filters, rules, and secondary folders

If you want to, you can use your email program to do the heavy lifting for you.

Most of us understand how spam filters work. You can use this same concept to automatically filter out messages from people or companies you want to hear from, just not right now.

Though every email program is different, most allow you to filter messages to bypass the inbox and stick them into a secondary folder you can read at your pleasure. I do this and it’s WAY less distracting to check my email – and way less overwhelming. I dare say it’s even fun.

The goal is to decide once – and free up your precious time and energy.

It takes time, but you’re worth it.

75% of Inspired Home Office newsletter readers say their #1 problem is clutter.

If you’re feeling overwhelmed by clutter, take solace in the knowledge that you’re not alone and in very good company (people who read the newsletter are awesome).

However, solace alone isn’t enough to dissolve your overwhelm, right? And the clutter doesn’t go away on its own. You’ve probably noticed that.

The downside of “kicking yourself into gear”

The downside? It hurts! Kicking is ouchy.

Instead of feeling guilty, frustrated, and trying to kick yourself about your clutter, how about trying a gentle, non-violent process that honors all of you – and still gets results?

I offer to you a non-traditional way to work through clutter. Follow the steps below.

Where is the clutter?

Look around your space and zero in on where the clutter is and what it is. Is it a box? Some piles? A piece of furniture full of magazines? Is it everywhere? Just notice.

What does it mean to you?

Take a moment to look at one area that’s really bugging you. Chances are good that the stuff there holds some emotional significance.

When you look at the clutter, notice: what emotions come up for you? Maybe you feel overwhelm, or resentment, or apathy, or confusion. Or something else. Can you tell what you’re feeling? Give that feeling a name.

Open up to the feeling

Lots of people think that moving the clutter will make their feelings go away. Sometimes this works. Sometimes it’s more loving and respectful to feel the feeling first and take action after.

Once you have named the feeling, make some space in you to feel what comes up. Let it be okay that you feel this way. Emotions are good and they give us useful information.

What does it remind you of?

Stuff hold memories.

I worked with a client recently who had several boxes of things that belonged to a beloved family member. Although she didn’t like the cluttered boxes, she realized that she still felt grief over the loss of this special person. This is what the “clutter” reminded her of.

Another woman realized that the clutter in her office reminded her that her husband had “taken over the house” after he retired. Her feelings were about the clutter and also her loss of space and control. Big stuff.

So, I invite you to gently inquire if the stuff you have reminds you of something unresolved. It’s okay if it doesn’t. But ask. It might be helpful information.

You might have more emotions. That’s okay and totally normal. Just let yourself feel whatever comes up.

Ask yourself what you need.

This is the most important question at Inspired Home Office: What do you need? If you have clutter, if you have feelings, if they remind you of something, ask: what is it that I need?

When you ask yourself this question, trust. Trust what comes up for you. Give this process some time and really listen. You might even want to write the words down.

Asking this question will give you better ideas because, in the end, no one knows how to care for you better than you do.

Think about how you’d like to meet that need.

Once you get a tiny idea about what you need, begin to think about how you might like to create it. Take some small steps. Reach out for support.

Repeat.

Yes, repeat. This is because clutter will continue flowing into your space. Clutter is a lot like leaves in autumn. Leaves fall and scatter, so we rake them up. Spring and summer create more leaves, and then they fall again. So we rake them up.

There’s nothing unnatural about that. That’s just how nature is. It’s the same with clutter. Paper. Email. We can spend a little time paying attention to it, asking some insightful questions, and the way to rake them up appears.

Doesn’t that sound nice?

Why these steps work

Usually clutter exists for more complex reasons than we realize.

This process creates space for the whole story instead of treating clutter like The Problem. After working with me for a while, some people report that the clutter just doesn’t come back. And they feel peaceful about the stuff that does appear. So cool!

When I work with people 1-on-1, I use the very same process with them and it works magic. The discovery in this process can feel exciting. The amazing part is that people really do get excited about cleaning and decluttering. And so can you.

The non-violent process is organic and can meet your need for a clear space in a way no “handy organizing tips” ever could.

Give it a try, and let me know how it goes.

Surrounded by things to do and things neglected, it can be so hard to concentrate on the stuff that really matters. And, in these challenging economic times, there really is no better time to take your office relationship seriously.

Office relationship?

Yup. Just like a friend, your office needs your attention. It has one job to do: support you.

And with your help, your office can be a place that you love. A place that encourages your creativity. A resource that helps grow your business and helps it thrive.

Sounds good, but really?

Do you find that when your office feels out of control it’s hard to know where to start working on it? Me too. It’s all so overwhelming. It’s so much easier to ignore all that stuff, shove things out of the way.

Easier, that is, in the short term.

If you want to pay attention to your office space, the first thing you need to do is set aside the time. It doesn’t have to be a lot. Making an appointment with your office on the calendar is a great way to get things going in the right direction.

Agh! An 8-headed hydra!

Clearing a space, any space, can become an out-of-control project, running down winding rabbit trails. Because of this, it’s key to make an effort to end when you say you will.

Once you make that appointment, stick to it.

Can you imagine if someone asked for 15 minutes of your time and then took up half of their day? I don’t know about you, but I’d be kinda ticked off.

It’s the same thing when you work on your space. If you say 15 minutes, don’t force yourself to do it for a half day – or you’ll harm your relationship with your space. Keep a timer handy or a reminder of when it’s time to stop.

If you stop when you say you will, it’s a profound way to care for yourself. It’s respectful to you. You’re more likely to feel good.

Respect your time and calm the 8-headed hydra

I usually recommend that if you’re clearing out a space, a pile, a closet, that you pick up a single object and decide what to do with it before moving on to the next.

This approach works well for people who get overwhelmed by the immensity of the project. Bite-sized bits.

You’ll be surprised how much you can clear in a short amount of time. And it makes a huge difference in how you feel in your space.

Why it matters

It’s not news that we’re in an official recession – you can see signs everywhere if you look. It’s more vital than ever to have a clear strategy through this. To have a good sense of where you stand financially. To feel grounded and solid about the path you’re on in your work.

When I’m scattered, I lose things that affect my business: receipts, checks, bills, potential new clients – you know, important stuff like that. Maybe you do, too.

Caring for your office can be fun – and it can really give your business the stability it needs.

Taking action

So, here’s my challenge to you today:

1. Ask your Wise Self: “What is the one area in my workspace that, if I addressed it this month, I’d feel a lot more solid about my business.”

2. Notice what ideas come up for you. And write them down somewhere (go ahead – get a pen!).

3. Get out your calendar and decide the best times to work on this area.

And see if this investment of time helps heal your relationship with your space – and your spirit.

My computer is cluttered. I have no idea how to clear it out. What guidelines do I to use to figure out whether to let go of something or keep it?

Another reader sent me this message just yesterday:

I have a backlog of messages, some of which are stored in files, some not, that I need to go through and sort out.

So do you have any suggestions about how I should tackle this? Should I just set aside several hours and go through the whole lot (and try in future not to accumulate!) or should I do a bit of time over a longer period?

A third reader piped up with a book recommendation for The Hamster Revolution: How to Manage your E-mail before it Manages You by Mike Song, Tim Burress, and Vicky Habey. (I haven’t read it, but it sounds great!)

I’m delighted you’re asking for ideas about how the heck to get rid of this stuff. It’s overwhelming, isn’t it?

Your way is the best way

I got started organizing because I was painfully disorganized. I tried to read books about how to “do it right” and you know what? I never finished them. I made stern resolutions, but I couldn’t remember all the tips I’d learned – and things would fall apart and worse.

Because I’ve been there, I love sharing my ideas for you. But remember there’s a Wise Self inside of you. No one knows what’s right for you more than you do.

The magic question

What got me out of overwhelm and disorganization was learning to ask myself: “What do I need?” I’d get stressed or overwhelmed, I’d miss a deadline or forget an appointment. After giving myself some grace, I’d ask, “What is it I need so I can do this better?”

That is the magic question.

Once you ask this, trust. Trust what you need. You may hang on to email because you feel afraid of losing its valuable information. You may be ready and want to get rid of some of it. Wherever you are, read through these suggestions and then ask yourself, “Is this what I need?” You’ll find an answer that’s right for you (and if you don’t, let’s talk).

Things to try

1. Purge email when you want to:

If you have a full Inbox right now and you want to downsize it, congratulations. That’s progress! Hampster Revolution recommends choosing an arbitrary number in advance (like 42) and just get rid of that many emails in one sitting.

Set a timer for 20 or so minutes to make it less painful and possibly faster. Then set another time to do it again. Small chunks of time might be more palatable and productive. Personally, I’d rather have a root canal than clear out email for 8 hours solid.

If you want to archive emails that are taking up space on your computer, you can use a backup hard drive, USB thumb drives or archival quality DVDs to store them long term.

You might want to put a date on your archives. If you haven’t opened or accessed the information stored by the date you choose, you can purge them permanently.

2. Give critical information a place to live:

If you don’t know where it is, it’s harder to find.

Point 1: It’s darn-near impossible to sort through email to find what you need. So don’t use email to keep track of time-sensitive information, contact information, or other details. Instead, keep it where you’re going to need it eventually anyway.

I recommend having an electronic or paper calendar handy so you can plop in info you’ll need. When the appointment rolls around, it’s all there for you.

Point 2: Because too much Inbox mail is visually overstimulating, don’t store anything in your Inbox but new emails. No “to-dos” in there. No reminders to follow-up. Nada.

To accomplish this, let it live somewhere you’ll find it. Create a place to store the emails you need but that aren’t urgent.

One way to do this is with filters. They’re amazing! Filters automatically screen incoming emails and send them into folders you design. This feature is available in Microsoft Outlook and several other email programs.

This screen shot shows you the filter categories I’ve assigned in my own account. When an email comes in from b5, Gmail filters it and automatically pops it into the correct folder for me.

Then, when I feel like reading my 13 newsletters, I will. But they don’t clog up my Inbox while they sit waiting.

3. Grant yourself permission to not choose:

I really believe that removing clutter adds freedom and energy to your life.

However, I have a clutter-removing exception for email. If you use a free email program like Google or Yahoo that offers unlimited storage, you can let yourself off the hook.

Why force yourself to purge old stuff if you don’t have to? As long as messages aren’t gumming up your Inbox, you can breathe easy. See that little “Archive” button in the screen shot? It removes the selected email from your Inbox, but stores message forever.

I particularly like Gmail because it has a very powerful search engine so I can easily retrieve old messages by name, content, subject, date and more.

Summing up

If you’re loaded down with emails in your inbox:

– Start whittling away at old Inbox emails a few at a time
– Check out using filters to weed out what’s urgent and what’s not
– See if you have unlimited storage – and decide if it will help you

Since the ancient Egyptians began writing on papyrus 5000 years ago, humans have been making decisions about where to store these flimsy pieces of plant pulp.

Fortunately for us in the modern era, paper isn’t as fragile, expensive, or prone to rot as those hammered fronds. But it does mean that we can acquire a lot more of it than the ancients ever did. A ton. Even in our technology-rich world, people still rely heavily on print and paper.

Look on your desk right now and you might find things like mail, bank statements, records, books, checks, correspondence, receipts, printed emails, files, and more. All of it paper. Ra help us!

Paper’s like water

The interesting thing about paper is that it’s a lot like water. If there’s a clear direction, it will end up where it needs to go with a minimum of fuss. It will “go with the flow.”

When the direction of the flow of paper isn’t defined, it will pool up in unexpected places and in undesirable volumes. When life gets crazy and when you put off handling mail for a while, it can become a tsunami-like wall of paper.

Today, we’ll hone in on the kind of paper that comes to you unbidden: mail.

What’s in your mail?

Simply put, mail is made up of containers (envelopes, boxes) and contents (everything inside them). But it’s not that simple. It can include postcards, newsletters, coupons, fliers, catalogs, and more. It gets sent to you equally by people you want to hear from and people you don’t.

Some mail requires action: urgent, moderately urgent, not urgent at all. Mail comes from someone who wants you to respond in some way. As if you don’t have enough to do.

This may be obvious, but because there are so many choices to make about all this mail it’s often easier to deposit it in one location and close the door.

Where does it come from?

Come rain or snow or storm of night, the stuff I get in my mailbox arrives every day at about 10am. When we first moved into our house a year ago, we had no system. So the mail piled up. Our personal mail, business mail, stuff for the previous tenants. Everything. It was a mess.

At a spot in the kitchen where everything was landing already anyway, I set up a mini-mailbox. There, we divided the mail by who it was addressed to.

Now, it’s my daily routine to pick up my mail and sort it at the mini-box. I open everything immediately and discard of all the things I don’t want: envelopes, inserts, credit card offers, etc. I have plans to put a recycle bin and a shredder nearby, so all that’s left over will be the items that need action.

Where does it go?

Deciding where to put things once they come into your life is a personal decision that is unique to you.

To discover what works best for you, watch how you obtain your mail and observe the path it travels from the mailbox to your desk. Over time, you will begin to notice where it pools up and stagnates.

Where do you put it?

Where things accumulate, you need a way to remind yourself to take the next action step.

If, for example, that piece of mail is a bill, where would you like to put it so that you remember to pay it? If it’s a conference registration form, where will it live so you remember to take the next step (like filling it out or checking your budget)?

Everyone does it differently according to their own preferences. I have one client who uses a vertical file folder system with a file for bills and a file for receipts to enter into her bookkeeping software. I like to file it out of sight after putting a task in my organizing software.

What would work for you? Follow these steps to find out.

Things to try

1. Notice where your paper comes from

For a few days, bring a heightened awareness to the myriad sources of mail and paper in your workspace. You don’t need to fix or change anything, just notice with curiosity the places it all comes from.

2. Stem the tide

You may see after a few days that there are ways to reduce the volume of mail and paper.

When I noticed the number of catalogs we were getting, I called each business and requested to be removed from their mailing list. This may sound tedious, but the volume of mail decreased dramatically within a month – so there was less to sort.

When you start reducing the volume you have to deal with, it’s a profound way to care for yourself and nurture your business.

3. Think about where you want the things you need.

Look carefully at what kinds of things accumulate and notice what you need and trust the answers that come up for you. Often simple solutions are the most effective.

A few weeks ago, I asked readers to send in questions about their home office struggles and anything they’ve been wondering about. I made this request partly because I just like to hear from you.

And also, of course, because I want to help.

I received an email from my buddy, Karen, who is a parent coach (and a darned good one!) in Portland, Oregon. Here is what she said:

Well, [my issue is] not at all wacky, but actually fairly boring. MAIL! It’s taking over! UGH!

Okay, taking a deep breath now. . . I got behind on a bunch of stuff and I’m a bit overwhelmed getting caught up again, so my desk looks like a typhoon hit it. Not sure when I will have time to clean it either. Thank god it’s a roll top!

Anyway, some strategies for handling mail and maybe for handling a back log without the overwhelm would be great!

The thing I love about Karen’s email is that it’s so honest. We all have times in life like this and maybe you laughed in self-recognition reading it – I know I did! So when you read this, Karen, just know that you’re in good company.

From the backlog – into flow

You probably know what a backlog looks like. If you say the word “backlog” out loud, it just feels depressing. And trying to “get through” a backlog pile can feel like a daunting, overwhelming, sloggy task.

Breaking it down

The most important thing to know about a pile of accumulated anything is that it’s made up of individual parts. It may look like one thing – a big pile – but if you look really closely, it has many separate pieces.

If you’re in the place that Karen describes, there’s just one way forward: pick up a single piece. Open it.

Then get rid of what you don’t want (envelopes, “don’t miss out” offers, credit card checks, etc.). Keep the bits that you really do want or need.

Then pick up the next piece. If you focus on one at a time, really focus on it, it helps keep the overwhelm at bay.

Tracking the important bits

If you do this for 20 minutes or so, what you’ll end up with is a pile of to-do’s. Things to file, things to follow up on, bills to pay, etc.

You may find it handy to write a list of these actions as you go so you don’t have to keep the whole pile on your desk to remind you.

Get support

If you’re overwhelmed by the pile you’re facing, that is totally okay (not to mention normal)!

You might want to do some self-nourishment before, during, and after the time that you work on it. Maybe you’d like a nice cup of tea or cocoa to sip on. Or some of your favorite music at a rousing volume. You could even include a trusted friend to assist you in person or maybe check in with someone by phone when you’re done to get a dose of encouragement.

It can also help to set a timer or otherwise restrict the amount of time you work on this project. A specific amount of time helps you make decisions faster and can give you some relief knowing an end is in sight.

Things to try

An overwhelm reframe

It’s common to have all kinds of fearful or judgmental thoughts about a backlog of stuff. If you notice these thoughts coming up, make space for them – and then remind yourself of how important your work is to you, your clients, to the world.

Instead of a “beat-self-up” session, choose to make your downsizing process an act of love and service to your business. Bring your heart into it.

Separate the wheat from the chaff

After establishing a time limit, pick up once piece at a time and decide what you’d like to do with it. Be kind to yourself by stopping when you agreed to (unless you’re really having fun).

Think sustainably

Next week, we’ll explore ways to stem the tide before it crashes in. Tune in then and find easy and encouraging ways to increase your peace and decrease mail-related stress before it happens.

How’s your holiday wish list coming along? Maybe you’re pining for a new digital camera or a cozy cashmere sweater… Or something practical like a vacuum cleaner that actually works.

Whatever it is you’ve been dreaming of, you may find yourself thinking about how much it would add to your life and how much you’d enjoy possessing and using it.

Yet, unlike items on this wish list, many things come into your home and your office that arrive with less intention or forethought.

Things that own you

Prime culprits fall into these categories:

• That which is sent to you by others: mail, catalogues, opportunities
• Things that other householders bring in: miscellaneous items, laundry, the pet’s toy
• Things you thought you might need someday: an odd business card, a brochure for a class, a CD you never listened to
• Unwanted bits that arrived with things you do/did want: packaging, storage cases, twist ties
• Broken stuff: Empty printer ink cartridges, outdated equipment, batteries you’re not sure have totally expired
• Invisible stuff: Things that used to support your and your business but no longer do

Technically these items belong to you, you probably don’t consider them your possessions.

A definition of irony

The Oxford Dictionary of English states that the root of the word possession is “able” and “to sit”.

That’s right. Unwanted possessions are able to sit – and sometimes quite persistently.

Surrounding yourself with possessions you’ve chosen

One of the biggest blocks I see with home-based businesses are quantities of things from the categories above – that have accumulated over time. When I ask, my clients tell me that they feel dead walking into their office. Repelled. Dread. Exhausted. Unmotivated.

That’s because they’ve accidentally surrounded themselves with belongings they’ve not chosen consciously.

Things to try

If you accumulate possessions unconsciously, there is a remedy.

1. Begin simply by picking something up and asking a simple question: “Does this support my business?”

2. If it doesn’t support your business, it doesn’t belong in your office. Chances are good that someone else can benefit from its use – whether directly or through recycling. Moving it along frees up space and energy.

3. If the item does support your business, the next step is to give it a home where you’ll remember to access it… if it doesn’t have one already.

Invite in what you want – on purpose

Give yourself permission to invite in your office only what will support your work, effectiveness, and joy. Doing this will give you more energy and momentum to do the work you love.

If you met Paul, you’d have at least an hour-long conversation about a variety of interesting subjects.

He is an accomplished organizational development consultant. In fact, now that he’s retired, he is earning more in his part-time freelance career than he did as a full-time employee of a large organization.

In his spare time, he is a soccer referee, a voracious reader, an avid oenophile, and just completed his master’s degree. Paul and his wife travel regularly to visit their daughters in Philadelphia and Italy. Paul’s life is full and delightful. And, like a lot of people I work with, Paul’s office is a complete wreck. He’d be the first person to tell you so.

Although he’s about to move his office into a new room (that’s significantly smaller than the current one), the tower of retirement statements, soccer schedules, and who-knows-what will not fit into the new space.

And Paul has a problem.

If you can relate, here are some…

Ideas to try

If you’ve got some piles to downsize, there are a few ways to keep it from feeling like drudgery. Thank goodness!

1. Make a date

Yup, that’s right. Schedule a little quality time with your office space. Put it on your calendar, dab on some cologne, and show up with flowers.  This really helps you take your workspace seriously and acknowledge its value in your life.

Plus, when you schedule a date, it means there’s an end time on the horizon. You get to stop when the time’s up.  

2. Make it fun

Some of my clients find it really helpful to put on their favorite music and play it very loudly. Maybe something fun and cheezy from your high school days.

Having this auditory distraction helps you make speedier decisions about what to keep or purge. This is great as long as you don’t throw out important tax documents.  

3. Make a list

Speaking of decisions: to keep or recycle, that is the question. Some people have a hard time deciding what to get rid of and what’s really important.

I created this little list of questions when I cleaned out my clothes closet last month. When I tried everything on, I read each question out loud and it was a lot easier to get rid of that scratchy sweater.

What kind of questions would help you? When you’ve given it some thought, write them down, make a date, and turn on the tunes. Your office will love you for it!