All about The NICER Process
Why the NICER Process?
Change is hard. Most creative people have high expectations of themselves and expect perfection the first time they try to do something new. In response to perceived failure, many people use a stern inner voice that hurts the spirit, deflates the ego, and stymies the creative mind. Most of us know this as overwhelm or feeling stuck. It feels terrible and it isn’t very effective.
This process I’m offering to you is nicer than self-criticism. It’s kinder. The NICER Process helps you create behavior change while taking your whole brilliant self and innate gifts into account. And it works. In fact, except for The Wish Kit, the NICER Process is the most powerful tool in the Inspired Home Office magic box. It makes change easier. And fun.
NICER stands for:
- Notice
- Inquire Intuitively
- Creatively Brainstorm
- Experiment
- Reassess
Is change linear?
Many people expect change to be as simple as making a resolution to do something better, faster, perfectly, error-free forever and ever until the day they die. Unfortunately, change isn’t that simple. Getting uncluttered is a process. Getting organized is a process. Setting up effective systems in your business – yup – it’s a process.
And it’s a process that’s thankfully fraught with “failure”. When we make errors, we’re still getting somewhere and we’re also learning new things about ourselves at the same time. If we’re on a plane from Seattle to somewhere lovely like Maui, you’re traveling in the right direction only 10% of the flight. The other 90% of the time, the auto-pilot is making course corrections. And yet, miraculously, despite all these “failures,” you still land in sunny Hawaii and before long you’re on a gorgeous beach sipping from a pineapple.
Hawaii is a stand-in for the vision you have for the space you work and create in. Seattle represents where you are today. The way to get from one place to the other is to start moving and make lots of informed course corrections as you go. That’s what the NICER Process is for. While you’re getting where you want to go, it eases your course corrections, keeps you on track, and helps you have some fun and inspiration in the process.
What if I don’t know where or what my Hawaii is?
If you’re not sure what kind of space you want to work in or you’ve never clarified that for yourself, I don’t recommend launching right in to the NICER Process. The process here is most effective if you already know where you’re going.
To determine this, I strongly encourage you to get a copy of The Wish Kit, which is a workbook that leads you through a series of reflection exercises. If you own it and haven’t used it yet, come to the free class I offer periodically. The Wish Kit will reveal what you want to work toward and give you the excitement and intrinsic motivation you need to do the work. You won’t feel as tired and you won’t get as frustrated as you may have felt in the past.
So how does it help me?
Let’s say you’re working along contentedly one day and BAM! out of the clear blue sky, things fall apart. The desk looks like a monsoon came through. You have 17 voice mails awaiting return calls. You forget to pay a bill and get a late notice. You can’t keep up with your marketing plan. You keep “forgetting” to write blog posts. You can’t find that thing you just filed. Basically, it can help you when anything goes awry and you don’t know what to do about it.
This is a case for the NICER Process. What you’ll see below is a much longer version than the actual 11-step worksheet because I’m explaining how it works. In reality, all you need to do is print off the worksheet and start answering the prompts. It takes about 10-15 minutes. And you’re back on your feet. You’re back in flow instead of losing days, weeks, even years fretting about, avoiding it, and chastising yourself about it. Doesn’t that sound nicer?
The NICER Process Step by Step
Name the issue or problem
Think of this like a title of a movie. Problems are easier to solve if you know specifically what it is, so be concise about what exactly is bugging you, challenging you, or creating difficulty. Name it in just a few words.
Notice
Noticing means taking stock of what is happening in this situation both inside of you and around you. Practice being a compassionate observer of the issue, rather than a critic of any perceived failures. You’ve done the best possible job at solving it so far, so be kind. What happens next will ease your struggle.
1. What’s happening? What do you notice?
Take an honest, non-judgmental look at the situation. Think back over what you’ve observed. Think about the information you’ve taken in through your five senses and intuition. Consider what materials, people, or information are involved.
2. What do you notice is not working for you?
This is a great time to vent about how this situation is really affecting you. Notice what key areas are most troubling. Be specific.
3. What do you think about the situation? What beliefs do you have?
You may have some thoughts about what’s going on. Some your thoughts may be directed at you, at others, at physical stuff, and at any variety of things. You may have beliefs about what’s right or wrong. Take a moment and take stock of what you think and believe about the situation.
4. How do you feel?
Reflect on what emotions come up for you as you think about this situation. Feelings are adjectives. Angry, disappointed, embarrassed, ashamed, enraged, defensive, apathetic, overwhelmed, anxious, confused, befuddled, frustrated, guilty, tired, annoyed, nervous, curious, open, excited, eager, motivated (just to name a few). What words describe how you feel in this situation? List as many as you like. Honor whatever words come up.
Emotions are part of the process and they help you clear the problem from the inside, as you solve it creatively from the outside. It’s a parallel process. Make space for your feelings and be gentle with yourself as they come up.
Inquire intuitively
Inquiring intuitively means trusting the very first answers that come up for you after you ask them. Many people disregard the tiny voice that speaks, the small sensations in the heart and belly, the deep but ethereal knowing. It’s easy to pass over these sources of information when our brains are busy being helpful. It takes practice to inquire intuitively, but the information you receive is essential. There will be time for your brain to pitch in during the next section.
5. What do you want? What is your deeper need?
When you think about this situation, start by listing out what you really want. Don’t edit. Trust what comes up. What do you want?
Once you’ve done that, notice if there’s a deeper need underneath your wants. Sit for a moment and listen for what comes up. Trust it and write it down.
If any additional feelings come up here, be gentle and make space for them. You can also add them to the question 4 about feelings.
Creatively brainstorm
When you creatively brainstorm, you’re giving your creative brain a chance to shine. The idea here is to engage your creativity. Be silly. Be irrational. Be brilliant. Write down things that you might never do. Whatever you do, don’t edit. Just keep your creativity flowing.
6. Take a breath. Then spend 3-5 minutes brainstorming ideas that would meet your needs. Jot down whatever comes to mind and be nice to your ideas. More ideas are better than “good” ones. If you’re stuck, imagine that this is someone else’s dilemma. What solutions would you suggest?
Experiment
At this point in the process, you’ve already purged some of the underlying inner gunk and opened up your inner knowing and your creative channels. Now it’s time to get specific. Now you can start to focus your efforts toward a new creative solution to your challenges.
7. Of the list you brainstormed, which idea would you like to experiment with?
Look over your list and notice which of the ideas you wrote seem appealing to you. One (or several) will rise to the top, so just look over them and put a little star next to the ones that feel attractive to you. Use your intuition, not logic.
Once you know which ones appeal to you, write them in this section. This is your experiment.
8. What would you like to observe as you are trying this experiment? What would you like to learn?
Whenever you do an experiment, it’s important to know what to look out for as you go. This isn’t to punitively catch yourself doing it wrong, it’s simply to notice more acutely what factors contribute to your success. Planning what you’ll look for in advance is helpful.
9. What do you hope will happen?
Here, you’re defining what outcomes you’d like. You’re imagining how this will turn out in the best case scenario.
10. Is there any kind of support or structure you’d like while you’re doing your experiment?
Reflect on whether you need reminders, something visible, contact with people, unscheduled time, quiet, a reminder in your calendar, etc. When you’re doing this experiment, think about what factors would help you succeed and plan them in.
11. When would you like to revisit how your experiment is going?
Keep reading for suggestions on choosing a time-frame.
Reassess
Reassessment comes after a certain amount of time has passed and you want to check to see how well your experiment went.
There are two basic ways to revisit your experiment. One of them is formal. You plan in advance when to check in to assess progress and discoveries. I recommend this when you’re first learning to use the NICER process. Take a guess as to how long you’d like to run your experiment before reassessing it. Putting a date in your calendar, or post-dating an email to yourself, or following up with a coach can really help.
The other way to reassess is more casual. You notice on the fly. In one of my examples, the cat was leaving gross bits of food on my desk and I was attempting to eliminate this behavior. Without any formal check-in, when I noticed new bits of food regularly I knew I needed to reassess and tweak the experiment again. The more you do the NICER process, the more naturally you’ll catch your experiment going well and going awry.
12. What did you notice while you were doing your experiment?
Think back to the observations you made. What stands out for you?
13. What went well? What aspects of the experiment worked?
It helps to notice the positive first so that even if it bombed, you can summarize any good that came of it. What you discover reveals your natural strengths.
14. What didn’t work as well as you hoped? What did you notice?
Again, be specific without being judgmental (if you can). What you’re doing here is compassionately witnessing the things you don’t enjoy or that don’t come naturally to you. When you know these things (and thus yourself), you can plan around them better.
15. Based on what you know now, what tweaks would you like to try out next?
Does anything jump out for you at this point? Knowing your strengths better may help point out some options for you. If you notice that you need more than a small tweaks, it’s helpful to start the NICER Process from the beginning and bring new eyes to the issue.